FAQs

Galastellar is derived from the combination of "galaxy" and "stellar." Our brand name reflects our aspiration for our products to shine like stars, both in your room and within our industry. We strive for excellence in quality, pricing, and service. Each product name begins with the name of a real star in the galaxy.

If you encounter any issues, whether big or small, please contact our support team. We are committed to finding the best solution to assist you.

By subscribing, you will receive the following types of emails:

• a 10% off discount coupon for new subscribers, valid for 2 weeks.

• Monthly prize draws for reviews, with four randomly selected products offered at a 15% discount.

• Updates on upcoming events and company news.

• Reminders to purchase new arrivals at the end of the month and previews of next month's new products.

We offer exclusive discounts and information to our subscribers. If you do not interact with our emails, you may be marked as inactive. To reactivate, simply visit our store with your subscribed account. Our subscription process requires a two-step verification to prevent bot attacks. We apologize for any inconvenience this may cause.

Yes, all our fixtures are UL listed. We can provide our qualification file via email upon request.

No, our products are not dropshipped. We are an international business based in Hong Kong with a close, longstanding partnership with our manufacturer. Our involvement extends beyond typical retailer-manufacturer dynamics. We have dedicated staff working closely within the manufacturer's departments, ensuring seamless communication in areas such as quality control, design, marketing strategy, and customer feedback. Our integrated approach ensures high standards of quality and innovation. Over the years, our collaboration has led to significant growth and global market reach.

Yes, we can give you some advice. However, while we cannot physically place the lamp in your room to take a look, we can provide detailed product information and suggestions based on the details you share about your space. Ultimately, the final decision rests with you.

Our products are decorative objects crafted by dedicated artisans for indoor use only. Keep them in a dry place at room temperature and clean them gently with a damp cloth. We are not responsible for damage caused by improper cleaning or use.

We are not responsible for improper use of our products. Our products are decorative objects. Misuse, such as swallowing pieces, improper installation, or electric shock, is not covered by our responsibility.

Installation instructions are included with each product. Follow these instructions carefully. We recommend hiring a professional for installation, especially for large chandeliers, to avoid accidents.

Yes, there are two types of discounts available: automatic discounts and coupon codes. Automatic discounts are applied at checkout without any action required from you. For coupon codes, you need to enter the relevant code at checkout to receive the discount.

Automatic discounts are applied during special events throughout the year. Information about these events is usually displayed in the announcement bar at the top of our store. We also send email notifications to our active subscribers. Additionally, products in the New Arrival category receive a 15% discount for the first month they are available.

Products in the New Arrival category typically remain there for one month. At the beginning of each month, new products are added to the category, and the previous month's products are removed. All products in the New Arrival category enjoy a 15% automatic discount during their time in this category.

We typically send coupon codes via email. Active customers and subscribers have a higher chance of receiving these codes, and some discounts are exclusive to subscribers. Coupon codes may also be provided as compensation in special cases, such as delays, order cancellations, or other inconveniences caused by us. For bulk purchases or regular orders, please contact our support team to negotiate potential discounts.

Yes, after placing an order, you can leave a detailed review to be eligible for a prize reward. Reviews that remain posted for at least six months are more likely to be selected. Each month, one review is chosen, and the reviewer can select a product from our store with the following rewards:

• $0-$500: Free gift

• $500-$1000: 50% off

• $1000-$1500: 40% off

• $1500-$2000: 30% off

• $2000 and above: 20% off

No, your review does not need to be positive. We encourage you to provide honest and detailed feedback about our products and services. This helps other customers and allows us to improve.

You can leave a review only after successfully placing an order in our store. This helps us avoid spam. You should receive an email prompting you to leave a review a few days to a few weeks after receiving your product, allowing you time to use it.

We will contact the winner via email and announce the prize information in our monthly prize review email to our subscribers.

Measurement information is available in the description section of each product page.

If you require additional information not found in the description, please contact us via email. Our live chat agents may need time to verify product details, so email is preferred for product inquiries. We typically respond within 24 hours.

Many fixtures with hanging wires allow for customization. If you need a specific length, please specify it in the customization section. The length provided will be the maximum length, and you can adjust it upon receipt. It is easier to shorten the wire than to lengthen it. We recommend measuring your space before placing an order. You can also upload explanation files in the product page's designated section.

If you desire a variant not listed, such as a different number of heads, please email us with your request. Our customer service team will consult with our product department to determine feasibility and pricing. This process may take some time, so email is the best method of contact.

You can contact us to discuss potential customizations. Significant changes may require more time and effort, akin to creating a new product. While we typically offer free customization for hanging wire lengths, other customizations are evaluated on a case-by-case basis and may incur additional costs.

Yes, it is possible. We regularly update our product offerings. If you find a product online that we do not currently carry, please email us with detailed information. We may be able to produce and sell it to you at a reasonable price.

We are a global online store known for our high-quality products and excellent service. By eliminating traditional local shop costs, we focus our budget on product quality and customer service. We own four factories that produce high-quality products to meet global demand. Your purchase is protected by our secure payment system, refund policy, and commitment to quality.

We offer standard free shipping for most products and locations worldwide. However, certain areas may incur additional fees due to carrier inactivity or difficulty. We will notify you via email if this applies to your order.

Delivery times vary based on your location and the product ordered. After placing an order, we need some time to prepare your product, including conducting a thorough quality check, typically taking 2 days. For larger or more complex orders, this may take longer. Once the product is handed over to the carrier, delivery times are beyond our control. Standard free shipping times are approximately 30 days to the US, UK, Canada, and most European countries, and 15-23 days to Japan and Korea. These are estimates from our historical data and actual times may vary due to factors such as weather, customs checks, and courier arrangements. We will provide updates as necessary.

Yes, we will send you a tracking number once your product has been dispatched to the courier company.

We will inform you via email which website to use for tracking your order. Depending on circumstances, we may use different courier companies to ensure the fastest delivery. You can also check tracking information on our store, though there may be slight delays in updates.

Yes, expedited shipping is available at an additional cost, which varies by product and location. Please contact us with your location and product details for a cost estimate. If you agree to the additional cost, you can add the amount as a tip during checkout. Note that delivery times are estimates and may be affected by customs checks or other unforeseen issues.

Contact us immediately if you realize the address is incorrect. We are not responsible for lost or misdelivered packages due to incorrect addresses. Address changes may incur additional fees, and successful modification is not guaranteed. If you request us to contact the courier for an address change, we will invoice you for any additional costs.

If your package shows as delivered but cannot be found, please contact the local courier company for assistance. They are usually better equipped to handle such inquiries.

If your product is damaged or lost during shipping, we will send you a replacement free of charge. Simply contact us to report the issue.

We do not charge any additional fees after your order is placed. However, you may be responsible for import taxes and VAT, depending on your country's policies. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

We can ship to most locations globally. However, we cannot ship to certain areas, such as war zones or dangerous locations, where carrier services are unavailable. Please contact us to confirm if we can ship to your location.

You can request a refund by contacting us via email. If your order meets the conditions outlined in our refund policy, we will approve your request. To improve our service, we may ask for the reasons behind your refund request.

You are eligible for a refund within 45 days of receiving the product, even if you simply do not like it. However, you must return the product to the address we provide before we issue the refund. Ensure the product is in its original condition, as we will inspect it for any damage upon receipt. The return address is typically a local inventory facility we partner with. Please note that you are responsible for the return shipping costs. If the product has a quality issue, the refund period extends to 3 months, provided you supply detailed information and proof of the issue. For new accessories or fixtures within 2 years, you can request them via email. After 2 years, accessories are still free, but you will need to cover the shipping costs.

While theoretically possible, our refund policy is designed to ensure the best purchasing experience for our customers. We trust our customers to provide truthful information. If we detect abuse of the policy, we will cancel your order and block future orders. We encourage customers to use the refund policy responsibly.

Yes, if you purchase a large quantity of a product, we will send a sample for your approval. If you approve the sample and agree to the full order, we will not accept refunds for the entire order based on dissatisfaction. Refunds for quality issues are still applicable, but not for general dissatisfaction within the 45-day period.

No, we do not accept refund requests for products damaged by human actions, whether accidental or deliberate. If the damage is due to shipping or other reasons attributable to our store, we will send you a replacement free of charge.

If you are unsure about your eligibility for a refund, please contact us with your specific circumstances. We are committed to providing the best service possible to our customers.

For more detailed information about our refund policy, please visit the warranty policy page on our store's website.