FAQs

Galastellar is a decorative lighting brand offering chandeliers, pendant lights, wall lights, table lamps, floor lamps, and other lighting for residential and selected commercial spaces. We focus on distinctive designs, product quality, responsive service, and practical support throughout the purchasing process.

For product questions, order support, customization requests, project inquiries, or other assistance, please contact us by email or through our website support channels. For questions that require product verification or detailed information, email is usually the best option.

We normally aim to respond within 12–24 hours. Some product, customization, or technical questions may require additional time while we verify the details with our product team.

UL-related documentation varies by product and component. If UL certification is required for your project, please contact us with the specific product details and we will verify what documentation is available.

No. We work closely with long-term manufacturing partners and are actively involved in product development, quality control, product specifications, and customer feedback. Our goal is to maintain consistent communication and quality standards throughout the ordering process.

Product dimensions are normally listed in the product description or specification section of each product page. If you need additional measurements that are not shown, please contact us and we can verify the information for you.

Please contact us by email with the product name or link and the information you need. We can verify additional specifications with our product team. Some technical questions may require additional time to confirm accurately.

All lighting fixtures should be installed by a qualified professional electrician. We do not recommend self-installation. Electrical conditions, ceiling construction, mounting requirements, and local codes can vary significantly between properties. Any diagrams or product information provided with the fixture are supplementary and should not replace the judgment of a qualified electrician.

If your electrician needs clarification about the fixture itself, such as dimensions, components, wiring configuration, or product-specific information, please contact us. We can help verify product information, but the electrician remains responsible for determining the appropriate installation method based on the actual site conditions and local requirements.

We typically send coupon codes via email. Active customers and subscribers have a higher chance of receiving these codes, and some discounts are exclusive to subscribers. Coupon codes may also be provided as compensation in special cases, such as delays, order cancellations, or other inconveniences caused by us. For bulk purchases or regular orders, please contact our support team to negotiate potential discounts.

Many hanging fixtures allow the suspension length to be adjusted. If you require a specific maximum length, please contact us or provide the requirement when placing your order. It is generally easier to shorten a suspension cable during installation than to extend it beyond its supplied maximum length. We recommend confirming the ceiling height and desired fixture height before ordering.

Possibly. Some products can be customized in areas such as size, finish, suspension length, or configuration. Feasibility depends on the product and the requested change. Please email us with the product link and your requirements. We will review the request and confirm feasibility, pricing, and any additional production time before proceeding.

For selected products, alternative configurations may be possible. Please send us the product link and the configuration you need. Our team will review whether it can be produced and provide pricing if available.

Simple adjustments, such as certain suspension-length changes, may sometimes be available without additional product charges. More substantial changes are reviewed case by case and may require additional cost and production time. We will confirm the details before you proceed with the order.

You are welcome to send us reference images along with your desired dimensions, finish, configuration, and other requirements. We can review whether a similar or custom solution is feasible.

Yes. We welcome inquiries from interior designers, architects, hospitality businesses, procurement teams, developers, showrooms, and other qualified business customers. We can discuss product selection, project quantities, pricing, and selected customization depending on the project requirements.

Yes. Qualified business customers may be eligible for B2B pricing based on the order, purchasing volume, products, and project requirements. Please contact us with your company information and the products or project you are considering, and we can review the available pricing.

Yes. For larger or repeated orders, please contact us before ordering so we can review product availability, production requirements, customization needs, delivery considerations, and pricing. For certain large orders, a sample or pre-production confirmation may be arranged when appropriate.

If you require product specifications or available qualification documentation for a particular fixture, please contact us with the product information and the documents you need. We will confirm what is available for that product.

Pricing and available discounts depend on the product, order quantity, and type of purchase. Qualified business and project customers may be eligible for B2B pricing. Please contact us for details.

Standard shipping is free for most products and destinations. Certain remote locations, difficult service areas, oversized shipments, or special delivery requirements may involve additional charges. If an additional charge applies, we will contact you before proceeding.

Delivery time depends on the product, order complexity, customization, destination, customs processing, and carrier conditions. Standard products normally require preparation and quality checks before dispatch. Larger, customized, or more complex orders may require additional production time. If you have a project deadline or require delivery by a specific date, please contact us before ordering so we can review the timing.

Expedited shipping may be available for certain products and destinations at an additional cost. Please contact us with the product and destination before ordering. We will confirm availability, estimated timing, and any additional shipping charge.

Contact us as soon as possible if you need to change your shipping address. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has entered shipping or has been handed to the carrier. Additional carrier charges caused by an address change may be the customer's responsibility.

First, please check the latest tracking information and confirm the delivery location. You may also contact the local carrier for additional delivery details. If the issue cannot be resolved, please contact us and we will assist with the available shipment information.

Please contact us as soon as possible and provide your order information along with relevant photos or other supporting information where applicable. For confirmed shipping damage or loss covered by our policy, we will work with you on the appropriate replacement or resolution.

Please contact us by email with your order number and a description of the issue. If applicable, include photos or other relevant information so we can review the situation efficiently. Refunds, replacements, and other resolutions are handled according to our current warranty and refund policy.

Eligibility depends on the circumstances of the order, the product condition, and the applicable warranty and refund terms. Please review our current Warranty & Refund Policy for full eligibility requirements, exclusions, and time limits.

Customized or specially produced items may be subject to different return and refund conditions because they are produced according to customer-specific requirements. Please confirm the applicable terms before approving a custom order. Quality issues remain subject to the applicable warranty and refund policy.

For certain large or customized orders, we may provide or arrange a sample or other approval process before full production. Once the customer approves the agreed sample or specification and authorizes production, refunds based solely on general preference or dissatisfaction with an already-approved specification may not be available. Verified product-quality issues remain handled according to the applicable warranty terms.

Damage caused by improper handling, installation, modification, misuse, or other customer actions is generally not treated as a product defect. If you are unsure whether an issue is covered, please contact us with the details and we will review it according to the applicable policy.