Warranty Policy

Last updated: March 5th, 2026

We stand behind the quality of our lighting and will help resolve verified product problems. This policy explains our 45-day quality support, two-year replacement-parts coverage, and cancellation and return conditions.

The coverage periods below begin on the date you receive the relevant product.

Inspecting Your Order

Please inspect your order promptly after delivery. Check that the fixture and its components are complete and that there is no visible damage.

We also encourage you to arrange installation and functional checks promptly so that any issues can be identified and reported early. Lighting should be installed by a qualified electrician in accordance with the product requirements and applicable installation standards.

If an item appears damaged or unsafe, do not install or use it. Contact us for assistance.

Please retain the packaging and shipping labels while a delivery or quality issue is being assessed.

45-Day Quality Support

Our 45-day quality support applies to product quality or functional issues identified within 45 calendar days of receipt.

Please report any issue as soon as you discover it, with your order number, a description, and clear photographs or a short video. This helps us understand the problem and determine a suitable solution.

After reviewing the issue, we will provide an appropriate resolution, which may include:

• Replacement parts or troubleshooting support.

• A replacement fixture when parts alone cannot resolve the issue.

• An appropriate refund when warranted by the circumstances.

The resolution depends on the nature and extent of the verified problem. A reported issue does not automatically require the return or replacement of the entire fixture.

This is a quality-support period, not a change-of-mind return period.

Shipping Damage, Missing Parts, and Incorrect Items

Please contact us promptly if your order arrives damaged, is missing components, or contains an incorrect item.

Provide photographs or a video showing the issue, together with the packaging and shipping label where relevant.

We will assess the situation and arrange the appropriate replacement parts, correct item, replacement fixture, or other suitable resolution. For confirmed product or shipping issues not caused by the customer, we cover the related shipping costs.

Two-Year Replacement-Parts Coverage

For two years from receipt, we provide replacement parts and standard shipping at no charge for verified product quality or functional defects covered by this policy.

Please contact us with the order details and evidence of the problem so we can identify the parts needed. Some questions may require review by our product team, and we will follow up as soon as we have the relevant information.

This coverage provides parts support; it is not a two-year unconditional whole-fixture return or refund guarantee.

If a required part is unavailable, we will discuss an appropriate alternative with you.

After two years, you are welcome to contact us about parts availability and pricing. Free parts or shipping are not guaranteed after the coverage period.

Damage Caused by Installation or Use

Our voluntary quality and parts coverage does not cover damage caused by incorrect installation, misuse, accidental or intentional damage by the customer or installer, or unauthorized modification.

We will review the reported issue before determining its cause. If a problem falls outside coverage, we can discuss available parts or other assistance and any associated charges.

Electrician visits, inspection, installation, removal, and reinstallation costs are not included in our standard warranty service, except where applicable law requires otherwise.

Change-of-Mind Returns

Except where applicable law provides otherwise, we do not accept returns or refunds because a customer changes their mind, no longer needs the product, or finds that their selected size, finish, or style does not suit their preferences.

Please review measurements, finishes, specifications, and project requirements before ordering. Contact us if you need help checking product details.

This restriction does not apply to verified defects, incorrect items, or products that materially differ from the agreed description.

Order Cancellations and Custom Orders

If production has not started, you may request cancellation and a refund by contacting us promptly.

We arrange production soon after receiving an order. Once production has started, we generally do not accept cancellation requests for changes of mind or project plans. This applies to both standard and customized products.

We will check the actual production status when reviewing a cancellation request. Exceptional circumstances may be discussed individually.

Customized products remain eligible for support for verified quality problems. These cancellation conditions do not remove any cancellation or refund rights required by applicable law.

Approved Returns and Refunds

Please contact us before returning any product. Do not ship an item to the dispatch address or another address without receiving our instructions.

If a return is required, we will explain the return method and provide the relevant label, collection arrangement, or other instructions. Please package the item securely, using the original packaging where available and suitable.

For approved returns arising from confirmed product or shipping issues not caused by the customer, we cover the return shipping costs.

If an agreed return relates to customer-caused damage or another issue outside coverage, any applicable return charges will be explained before arrangements are made.

Approved refunds are returned to the original payment method unless otherwise agreed or required by law. We will explain any required return or collection steps and provide an update when the refund is processed. Payment-provider processing times may vary.

Trade and Project Orders

Our standard after-sales coverage generally also applies to B2B and project orders. Any additional order-specific terms must be agreed in writing.

We handle order changes, returns, and refunds with the purchaser or paying party. A homeowner, designer, or installer may assist with communication and provide information about an issue.

Coverage begins when the relevant product is received, rather than when a project is completed or the fixture is installed.

Statutory Consumer Rights

The support described above is additional to rights that cannot be excluded under applicable law. The 45-day period does not limit applicable statutory rights concerning faulty or misdescribed goods.

Where EU consumer law applies, consumers generally have a 14-day withdrawal right for eligible distance purchases and a minimum two-year legal guarantee for goods that are faulty or do not match their description. Withdrawal exceptions may apply to goods made to a consumer's specifications or clearly personalized; simply starting production does not, by itself, establish that exception.

Other mandatory consumer rights may apply depending on the transaction and destination. Please contact us to exercise any applicable right.

Contact Us

For warranty, damage, cancellation, or return assistance, email:

help@galastellar.com

Please include your order number, the purchaser's name, a description of the issue, and relevant photographs or video.