Shipping Policy

Last updated: August 14th, 2026

At Galastellar, we offer standard shipping for lighting orders and help customers with delivery questions throughout the process. Please review this policy alongside our Terms of Service.

Shipping Availability and Charges

Free standard shipping is available for most products and delivery locations.

Some products or destinations may require an additional shipping charge. Once your order details and delivery address are available, we can assess any special shipping requirements and provide a quote. Any additional shipping charge will be explained and agreed with you before production or dispatch is arranged.

For delivery outside the United States, please contact us before ordering with the products, quantities, and full delivery location so we can check availability, shipping charges, and estimated timing.

Estimated Delivery Time

Based on previous orders, standard delivery to the United States for typical products averages approximately 30 calendar days from the date the order is placed. This estimate includes normal production and preparation time as well as transportation.

This is a historical estimate for reference, not a guaranteed delivery date or a timeframe that applies to every order.

Larger quantities, oversized fixtures, complex designs, customization, and current production schedules may require additional time. Delivery can also be affected by carrier collection schedules, vessel or flight availability, weather, random customs inspections, local delivery arrangements, and other circumstances.

We will assess timing based on your order and share any known requirements that may extend the estimate. Estimates for other countries are provided separately.

If your project has a specific deadline, please discuss it with us before ordering. Estimated arrival dates should not be treated as confirmed installation dates.

Expedited Options

Faster production or shipping options may be available, depending on the product, factory schedule, destination, and available carrier services.

Please contact us with your product selection, quantities, delivery address, and requested timing. We will check what is feasible and provide any additional charges before you decide.

Expedited services do not guarantee a particular arrival date unless expressly agreed in writing. Customs inspections and other delivery conditions can still affect timing.

Tracking and Multiple Packages

We will email shipment and tracking information when it becomes available after dispatch.

Tracking information may take time to appear or update, depending on the carrier and shipping method. Some stages of transportation may have limited tracking updates.

Your order may arrive in more than one package, and packages may be delivered on different days. Please check all tracking numbers and packaging before reporting a missing item.

Delivery Arrangements

Delivery is generally made to the delivery address or building entrance, subject to local carrier practices, access conditions, and the service available for the shipment.

Indoor placement, upstairs delivery, unpacking, assembly, and installation are not included unless specifically agreed.

Please provide a complete and accurate delivery address and contact number. If a correction is needed, contact us promptly. We will check whether a change is still possible and advise you of any associated carrier charges before proceeding.

Import Duties and Taxes

Free shipping refers to the shipping service and does not automatically include import duties, taxes, or customs clearance charges.

Unless expressly included in your order or written quotation, applicable import duties, taxes, and customs clearance charges are the customer's responsibility. These charges depend on the destination, shipment, and applicable requirements.

Our previous U.S. orders have generally not resulted in additional import charges being collected from customers, but this does not guarantee the same treatment for every future shipment.

For international orders, please contact us before purchasing so we can discuss the information available for your destination. Any estimate of import charges is for reference only.

Delays and Missing Deliveries

If your delivery appears delayed or tracking has stopped updating, please contact us. We will help investigate with the supplier or logistics provider and share updates as information becomes available.

If we become aware that an order cannot be dispatched within the applicable shipping timeframe, we will notify you and explain the revised estimate and available options, including consent to a delay or cancellation and refund where required by applicable law.

If a shipment is confirmed lost, we will normally arrange a replacement. We will discuss another appropriate resolution when necessary.

If tracking shows delivery but you cannot locate the package, please check with household members, building staff, and any designated delivery area, then contact us. We may need time to review delivery information with the carrier before determining the appropriate resolution.

Damage, Missing Parts, or Incorrect Items

Please inspect your order promptly after delivery for visible damage, missing parts, and incorrect items.

If you find a problem, email help@galastellar.com with your order number, a description, and clear photos or a short video. Please retain the packaging and shipping labels while we assess the issue.

We will review the information and arrange an appropriate solution. This may include replacement parts or a replacement fixture, depending on the problem. For confirmed product or shipping issues not caused by the customer, we cover the shipping costs associated with the approved resolution.

You do not need to resolve a carrier claim on your own before contacting us.

For further information about quality issues, returns, and replacement support, please see our Warranty Policy.

Your Rights and Contact Information

This policy does not limit rights or remedies that cannot be excluded under applicable law.

For shipping questions or assistance, contact:

help@galastellar.com