A Practical First Order
Clear Communication, Dedicated Support
A dedicated point of contact will assist with product review, quotation, specification confirmation, customization, production coordination, and shipping communication.
We aim to understand important requirements before production begins. Clear and detailed communication helps us prepare products that more closely match your expectations and reduces the risk of misunderstandings after delivery.
Business inquiries are normally answered within 48 hours, often sooner.
Already have a lighting package?
Send your fixture schedule, drawings, or reference images, including fixtures outside our catalog. If you’ve chosen lights from our site, you can send product links instead.
Include quantities and any key requirements. Our product team will review each fixture and let you know which ones we can quote.
Trade Benefits
Benefit Details
B2B orders are handled through direct communication rather than automatic checkout discounts.
Send us the selected products, quantities, delivery destination, and any customization requirements. We will review the details and provide a quotation by email, including any applicable B2B pricing.
Final pricing is confirmed for each order and may vary according to product configuration, quantity, customization, production cost, shipping method, and destination.
After business verification, new B2B customers may receive 20% off the first $3,000 of their first eligible order, with a maximum saving of $600. Any amount above $3,000 is charged at the regular quoted price.
There is no minimum opening order or ongoing purchasing commitment. The offer is available whether you are testing our products through one business purchase or planning future orders.
Purchases must be made on behalf of a legitimate business. Final eligibility and pricing are confirmed before the order is placed. All amounts are in USD.
Build your trade benefits as you grow with us. Qualifying purchases accumulate under your organization for a lifetime, with no annual spending requirement or expiry date.
All amounts are in USD.
- $5,000 to less than $20,000: 10% off eligible subsequent orders
- $20,000 to less than $100,000: 15% off eligible subsequent orders
- $100,000 or more: 20% off eligible subsequent orders
Purchases count at the amount actually paid for products after discounts, less any refunds, and only after full payment. A newly earned tier applies to subsequent orders, not retrospectively. Your cumulative total does not reset after an upgrade.
Earned tiers do not expire because of time or inactivity. Refunds, cancellations, or confirmed misuse may affect qualification or benefits already used under the policy. Lifetime validity covers the discount percentage, not fixed product prices.
View the full B2B Discount Policy.
SELECTED CUSTOMIZATION
Selected products may support adjustments such as size, finish, suspension length, configuration, or other order-specific requirements.
What to provide
Send us the product link, quantity, reference images, drawings, dimensions, preferred finish, and any other required specifications.
The more complete and precise the information is, the more accurately we can review feasibility and prepare the product to match your expectations.
Review and quotation
We will review the requirements with our manufacturing partners and confirm feasibility, pricing, estimated production time, and any details that require clarification.
For complex designs or larger quantities, a sample unit may be recommended before final production.
Costs and confirmation
Customization may involve development, sampling, tooling, or additional production costs. These costs are reviewed before the order is confirmed.
Customized products are produced according to approved specifications and are generally not returnable because of a change of mind, project cancellation, incorrect measurements, or incorrect selection.
If a customized item has a confirmed quality issue or materially differs from the approved specifications, we will review the matter and provide an appropriate solution.
Confidentiality
Customer-provided drawings and original design materials will be treated as confidential. We will not publicly list or offer the same custom design to other customers without prior communication.
HOW AN ORDER WORKS
ORDER PROCESS DETAILS
To help us review your order accurately, please include as much of the following information as possible:
- Product links or product names
- Required quantities
- Selected sizes and variants
- Light color or color temperature
- Voltage and electrical requirements
- Your preferred suspension or drop length.
- Delivery country, city, and postal code
- Required delivery date or project schedule
- Reference images, drawings, or technical specifications
- Any packaging, labeling, or other special requirements
Not every order requires every item. If you are unsure, send us the available information and we will help identify the remaining details.
We strongly recommend contacting us before ordering so we can confirm your requirements and summarize the key details in writing.
If you order before contacting us, we will email you to confirm the details. Production stays on hold while we await your reply. If we receive no response within three days of that email, we will proceed using the details submitted with your order. This waiting period may delay delivery.
Please review our confirmation carefully and tell us about any changes before production begins.
Changes requested after order details have been confirmed must be reviewed again before they can be accepted.
Depending on the production stage, a change may affect feasibility, pricing, production time, or delivery estimates. Some changes may no longer be possible after materials have been prepared or production has started.
Any approved change should be confirmed in writing. The revised confirmation will replace the previously approved version.
Production and delivery estimates are reviewed before the order is finalized and may vary according to the product, quantity, customization, production requirements, destination, and shipping method.
Standard or expedited shipping may be available depending on the product and destination. If a meaningful change may affect the estimated schedule, we aim to communicate the situation and discuss the available options.
Delivery dates are estimates unless a specific commitment has been separately confirmed in writing.
Confirmed B2B and customized orders are generally not returnable because of a change of mind, project cancellation, incorrect measurements, incorrect product or variant selection, installation-related issues, or other requirements that were not communicated before production.
If an item arrives damaged, is missing important components, has a confirmed product defect, or materially differs from the approved order specifications, please contact us with clear photos, videos, packaging images, and relevant order information.
After reviewing the circumstances, we may provide replacement parts, technical support, repair assistance, product replacement, a refund, or another appropriate solution. The available solution will depend on the nature of the issue, the product condition, the supporting information, and other relevant circumstances.
Custom-made and order-specific products are generally not eligible for return or exchange once production has started, except where a confirmed quality issue or material specification discrepancy exists.
Please inspect the products and packaging promptly after delivery.
If there is visible transit damage, missing components, an incorrect quantity, or another obvious issue, please retain the original packaging and provide photos or videos of the outer carton, shipping label, product, and affected parts.
Please avoid discarding damaged products, components, or packaging before the review is completed. Prompt and complete documentation helps us investigate the issue with the manufacturing and shipping parties more effectively.
Simple Business Verification
B2B pricing and related services are available to verified business customers.
Verification is flexible. A business email address, company website, portfolio, registration record, company profile, or other reasonable evidence of business activity may be used.
Businesses of different sizes and industries are welcome. The purpose is simply to confirm that the order is being placed on behalf of a legitimate business.
FAQ
B2B pricing is available to verified businesses purchasing on behalf of a legitimate business.
Yes. A business may begin with one order to evaluate our products, communication, and service.
Eligible new B2B customers may receive 20% off the first $3,000 of their first order. Any amount above $3,000 is charged at the regular quoted price.
Your organization's qualifying net product purchases accumulate for a lifetime. After full payment, cumulative purchases of $5,000 qualify for 10% off, $20,000 for 15% off, and $100,000 for 20% off eligible subsequent orders. Newly earned tiers apply to future orders, not retrospectively. Earned tiers do not expire because of time or inactivity. All refunds reduce the qualifying total, and refunds, cancellations, or confirmed misuse may require the tier to be reassessed under the B2B Discount Policy.
Selected products may support adjustments such as size, finish, suspension length, or configuration. Feasibility and pricing are reviewed individually.
A sample may be discussed for selected products, complex customization, or larger quantities. Sample and shipping costs are reviewed separately.
Lead time is estimated according to the product, quantity, production requirements, customization, delivery destination, and shipping method. Our estimates are also based on previous orders shipped to the same or similar destinations.
Because production and international delivery involve third parties and external processes, the actual timing may vary. Possible factors include carrier scheduling, departure availability, customs inspections, local delivery arrangements, weather, and other circumstances beyond our direct control.
If an unexpected delay occurs, we will contact the relevant manufacturing or logistics party as soon as possible, investigate the current status, and keep you informed of meaningful updates.
Retain the packaging and contact us with photos or videos. We will review the issue and determine an appropriate solution.
Confirmed B2B and customized orders are generally not returnable because of a change of mind, project cancellation, incorrect measurements, or incorrect selection.
Email customer@galastellar.com with the product links, selected configurations, quantities, destination, required timing, and any customization or specification requirements.
- Choosing a selection results in a full page refresh.