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Standard Free shipping on All Orders. No Minimum Purchase
A Practical First Order
Clear Communication, Dedicated Support
A dedicated point of contact will assist with product review, quotation, specification confirmation, customization, production coordination, and shipping communication.
We aim to understand important requirements before production begins. Clear and detailed communication helps us prepare products that more closely match your expectations and reduces the risk of misunderstandings after delivery.
Business inquiries are normally answered within 48 hours, often sooner.
Trade Benefits
Benefit Details
B2B orders are handled through direct communication rather than automatic checkout discounts.
Send us the selected products, quantities, delivery destination, and any customization requirements. We will review the details and provide a quotation by email, including any applicable B2B pricing.
Final pricing is confirmed for each order and may vary according to product configuration, quantity, customization, production cost, shipping method, and destination.
After business verification, new B2B customers may receive 20% off the first $3,000 of their first order. Any amount above $3,000 is charged at the regular quoted price.
The offer is available whether you are testing our products through one business purchase or considering future orders.
The purchase must be made on behalf of a legitimate business. Final eligibility and pricing are confirmed before the order is placed.
Future orders may qualify for additional discounts based on completed net purchases during the 12 months following the first order.
Discounts apply only to future orders after the relevant tier has been reached and are not applied retroactively.
- $5,000–$20,000 in annual net purchases: 10% off future orders
- $20,000–$100,000: 15% off future orders
- $100,000–$400,000: 20% off future orders
- $400,000–$1,000,000: 25% off future orders
- $1,000,000+: up to 30% off future orders
Annual purchase volume is calculated using the net amount paid for completed orders after discounts.
SELECTED CUSTOMIZATION
Selected products may support adjustments such as size, finish, suspension length, configuration, or other order-specific requirements.
What to provide
Send us the product link, quantity, reference images, drawings, dimensions, preferred finish, and any other required specifications.
The more complete and precise the information is, the more accurately we can review feasibility and prepare the product to match your expectations.
Review and quotation
We will review the requirements with our manufacturing partners and confirm feasibility, pricing, estimated production time, and any details that require clarification.
For complex designs or larger quantities, a sample unit may be recommended before final production.
Costs and confirmation
Customization may involve development, sampling, tooling, or additional production costs. These costs are reviewed before the order is confirmed.
Customized products are produced according to approved specifications and are generally not returnable because of a change of mind, project cancellation, incorrect measurements, or incorrect selection.
If a customized item has a confirmed quality issue or materially differs from the approved specifications, we will review the matter and provide an appropriate solution.
Confidentiality
Customer-provided drawings and original design materials will be treated as confidential. We will not publicly list or offer the same custom design to other customers without prior communication.
HOW AN ORDER WORKS
ORDER PROCESS DETAILS
To help us review your order accurately, please include as much of the following information as possible:
- Product links or product names
- Required quantities
- Selected sizes and variants
- Light color or color temperature
- Voltage and electrical requirements
- Your prefered suspension or drop length.
- Delivery country, city, and postal code
- Required delivery date or project schedule
- Reference images, drawings, or technical specifications
- Any packaging, labeling, or other special requirements
Not every order requires every item. If you are unsure, send us the available information and we will help identify the remaining details.
Before production begins, we will summarize the key requirements and our understanding of your order for your review and confirmation.
Production will begin after the relevant details have been confirmed. This may add a little time and require your careful review, but it helps ensure that both sides share the same understanding and reduces the risk of errors or misunderstandings after production or delivery.
Changes requested after order details have been confirmed must be reviewed again before they can be accepted.
Depending on the production stage, a change may affect feasibility, pricing, production time, or delivery estimates. Some changes may no longer be possible after materials have been prepared or production has started.
Any approved change should be confirmed in writing. The revised confirmation will replace the previously approved version.
Production and delivery estimates are reviewed before the order is finalized and may vary according to the product, quantity, customization, production requirements, destination, and shipping method.
Standard or expedited shipping may be available depending on the product and destination. If a meaningful change may affect the estimated schedule, we aim to communicate the situation and discuss the available options.
Delivery dates are estimates unless a specific commitment has been separately confirmed in writing.
Confirmed B2B and customized orders are generally not returnable because of a change of mind, project cancellation, incorrect measurements, incorrect product or variant selection, installation-related issues, or other requirements that were not communicated before production.
If an item arrives damaged, is missing important components, has a confirmed product defect, or materially differs from the approved order specifications, please contact us with clear photos, videos, packaging images, and relevant order information.
After reviewing the circumstances, we may provide replacement parts, technical support, repair assistance, product replacement, a refund, or another appropriate solution. The available solution will depend on the nature of the issue, the product condition, the supporting information, and other relevant circumstances.
Custom-made and order-specific products are generally not eligible for return or exchange once production has started, except where a confirmed quality issue or material specification discrepancy exists.
Please inspect the products and packaging promptly after delivery.
If there is visible transit damage, missing components, an incorrect quantity, or another obvious issue, please retain the original packaging and provide photos or videos of the outer carton, shipping label, product, and affected parts.
Please avoid discarding damaged products, components, or packaging before the review is completed. Prompt and complete documentation helps us investigate the issue with the manufacturing and shipping parties more effectively.
Simple Business Verification
B2B pricing and related services are available to verified business customers.
Verification is flexible. A business email address, company website, portfolio, registration record, company profile, or other reasonable evidence of business activity may be used.
Businesses of different sizes and industries are welcome. The purpose is simply to confirm that the order is being placed on behalf of a legitimate business.
FAQ
B2B pricing is available to verified businesses purchasing on behalf of a legitimate business.
Yes. A business may begin with one order to evaluate our products, communication, and service.
Eligible new B2B customers may receive 20% off the first $3,000 of their first order. Any amount above $3,000 is charged at the regular quoted price.
Annual volume is based on the net amount paid for completed orders during the 12 months following the first order. Qualified discounts apply to future orders and are not retroactive.
Selected products may support adjustments such as size, finish, suspension length, or configuration. Feasibility and pricing are reviewed individually.
A sample may be discussed for selected products, complex customization, or larger quantities. Sample and shipping costs are reviewed separately.
Lead time is estimated according to the product, quantity, production requirements, customization, delivery destination, and shipping method. Our estimates are also based on previous orders shipped to the same or similar destinations.
Because production and international delivery involve third parties and external processes, the actual timing may vary. Possible factors include carrier scheduling, departure availability, customs inspections, local delivery arrangements, weather, and other circumstances beyond our direct control.
If an unexpected delay occurs, we will contact the relevant manufacturing or logistics party as soon as possible, investigate the current status, and keep you informed of meaningful updates.
Retain the packaging and contact us with photos or videos. We will review the issue and determine an appropriate solution.
Confirmed B2B and customized orders are generally not returnable because of a change of mind, project cancellation, incorrect measurements, or incorrect selection.
Include the product links, variants, quantities, destination, required timing, and any customization or specification requirements.
- Choosing a selection results in a full page refresh.