Altais Floating Ribbon Chandelier

1. Where can I find the measurement information of the product?

Measurement information is available in the description section of each product page.

2. What if I need information about the product that is not in the description?

If you require additional information not found in the description, please contact us via email. Our live chat agents may need time to verify product details, so email is preferred for product inquiries. We typically respond within 24 hours.

3. The space in my room is limited. Can I shorten the hanging wire length?

Many fixtures with hanging wires allow for customization. If you need a specific length, please specify it in the customization section. The length provided will be the maximum length, and you can adjust it upon receipt. It is easier to shorten the wire than to lengthen it. We recommend measuring your space before placing an order. You can also upload explanation files in the product page's designated section.

4. What if I want variants that are not listed on the product page?

If you desire a variant not listed, such as a different number of heads, please email us with your request. Our customer service team will consult with our product department to determine feasibility and pricing. This process may take some time, so email is the best method of contact.

5. Can I request additional customizations for the product?

You can contact us to discuss potential customizations. Significant changes may require more time and effort, akin to creating a new product. While we typically offer free customization for hanging wire lengths, other customizations are evaluated on a case-by-case basis and may incur additional costs.

6. If I find a product online that you do not carry, can I request it?

Yes, it is possible. We regularly update our product offerings. If you find a product online that we do not currently carry, please email us with detailed information. We may be able to produce and sell it to you at a reasonable price.

7. How is the product quality?

We are a global online store known for our high-quality products and excellent service. By eliminating traditional local shop costs, we focus our budget on product quality and customer service. We own four factories that produce high-quality products to meet global demand. Your purchase is protected by our secure payment system, refund policy, and commitment to quality.