Procyon Rose Pendant Light

1. How can I track the status of my order?

To track the status of your order, you can either click on the 'Track' button located in the top bar of the website and provide the necessary information, or you can reach out to us via email. Please note that occasionally, there may be a delay in updating the status of your order, and in such cases, we recommend contacting us through email for any concerns or inquiries you may have. Our customer service team will be happy to assist you with any questions you may have regarding your order status.

2. What if I regret to buy the product? Could I request for a refund or a return?

Certainly, we offer a 365-day satisfaction guarantee for all of our products. If for any reason you are not completely satisfied with your purchase, you may request a refund or return by contacting us via email and providing details regarding the reason for your dissatisfaction. Our team will review your request and, in most cases, approve it promptly, unless we have reason to suspect abuse of our policy. We value customer feedback and strive to continuously improve our products to better meet the needs and expectations of our valued clients.

3. Why are the products so expensive?

We understand that our products may seem expensive compared to some other options on the market. However, we would like to assure you that our pricing is based on extensive research and expert analysis, in order to ensure that we are offering the highest possible quality products and services. Our pricing structure allows us to invest in the best materials, manufacturing processes, and customer service practices, all of which contribute to the overall value that we are able to offer our customers. We believe that this approach helps us to maintain the high standards that our customers have come to expect from us, and we are constantly striving to improve and innovate in order to provide even greater value in the future.

4. Is there any chance for discounts?

Certainly, we offer various discounts and promotional events throughout the year. For new customers, we provide a 5% discount on their first purchase by using code Newbuyer1. Additionally, if you subscribe to our newsletter, you will receive a code with a 15% discount. Please note that each discount code can be used only once. We also hold other special events for discounts during the year, which we will announce through our newsletter. So, make sure to subscribe to our newsletter to stay updated on these promotions.

5. What's the delivery time?

Our standard free global ocean shipping is available for most of our products. However, the delivery time varies depending on the location of the customer. To know the expected delivery time of your order, please contact us. Please be aware that the actual delivery time may vary due to unforeseen circumstances. We have listed the average delivery times for many countries in the Shipping Time section of our Shipping Policy page based on our past orders. Customers who need express delivery can avail of our air transport service, but additional fees will apply. Please note that the cost of express delivery is usually expensive. If you need express delivery, please contact us via email and we will process your order on a case-by-case basis.

6. How can I give a feedback?

We appreciate all feedback from our customers. If you would like to give feedback, you can send us an email or leave a review on the product page. Please note that only paid customers can leave reviews. We value your honest feedback and suggestions, as they help us to improve our service and products. In recognition of helpful and detailed feedback, we may offer gift discount codes to selected customers.

7. Do you offer international shipping? If so, how much does it cost?

Yes, we offer international shipping for most of our products. The shipping cost varies depending on the destination country and the weight of the package. You can check the estimated shipping cost by adding the desired products to your cart and proceeding to checkout. The final shipping cost will be displayed before you submit your order. Please note that some countries may charge additional import taxes and customs fees, which are the responsibility of the buyer.

8. Can I cancel or change my order after it has been placed?

If you want to cancel or change your order, please email us as soon as possible with your order number and the details of your request. We will do our best to accommodate your request, but please be aware that if your order has already been shipped, we may not be able to cancel or change it.

9. What if my product arrives damaged or defective?

If your product arrives damaged or defective, please contact us within 30 days of receiving it. We will require photos of the damage or defect and may ask you to return the item. We will replace the item or offer a full refund, depending on your preference. We strive to provide high-quality products and services, and we apologize for any inconvenience caused by a damaged or defective item.