Shipping time varies depending on where you are located. You can check our shipping policy page for the latest estimates based on our previous orders for different countries. These estimates may not be exact and may change due to various factors. Here is a table of the current estimated shipping time for some locations:
| Location | Estimated Shipping Time |
| United States | 30 days |
| Japan | 15-20 days |
| Korea | 17-23 days |
| France | 30 days |
| England | 30 days |
| Germany | 30 days |
45-Day Quality Guarantee
We offer a 45-day return or replacement guarantee for products with verified quality or functional issues.
If you experience any quality or functional issues with your purchase, you may request a return or replacement within 45 days of receiving the product.
To ensure a smooth return process, supporting photos or videos may be required for verification. Once approved, we will arrange the return and cover the return shipping costs.
Please note that issues caused by misuse, incorrect installation, or intentional damage are not covered.
Covid-19 Shipping Delay Notice
Due to the covid-19 situation, some of our processes may take longer than usual, such as email responses, shipping, and product handling. This is beyond our control and depends on the availability of our staff. We apologize for any inconvenience and we will notify you promptly if there are any delays in your order.
Tariff Clarification Notice
Please note that product prices do not include tariffs, import duties, or customs fees. These charges are determined and charged by your country’s government policies and may vary based on product type, value, or recent regulatory updates. Customers are solely responsible for verifying and covering these fees prior to completing their purchase.
US Customers: Due to rapidly evolving trade policies, we strongly advise confirming potential tariffs with local customs authorities, as rates for certain goods may change without notice.
To assist with planning, we can provide estimated tariff calculations based on recent data from past shipments in your location. Contact us for guidance—however, this estimate is not binding, and final charges will be determined by your government.
By placing an order, you acknowledge that tariffs are beyond our control, and we cannot refund or adjust costs related to these fees.
The Taygeta Frosted Grape Chandelier features an expansive branching frame covered with clusters of softly frosted glass elements, creating the appearance of luminous grapes spreading across a sculptural canopy. Its wide horizontal form makes it especially suitable above dining tables, kitchen islands, reception areas, and large contemporary living spaces. The layered branches and diffused glass accents create visual depth from every angle while producing a soft decorative glow. Available in several frame finishes, ceiling-base options, and extended sizes, this statement fixture is well suited to customers searching for a grape chandelier, frosted glass branch chandelier, botanical dining room light, or large linear chandelier for a kitchen island.
1. Where can I find the measurement information of the product?
Measurement information is available in the description section of each product page.
2. What if I need information about the product that is not in the description?
If you require additional information not found in the description, please contact us via email. Our live chat agents may need time to verify product details, so email is preferred for product inquiries. We typically respond within 24 hours.
3. The space in my room is limited. Can I shorten the hanging wire length?
Many fixtures with hanging wires allow for customization. If you need a specific length, please specify it in the customization section. The length provided will be the maximum length, and you can adjust it upon receipt. It is easier to shorten the wire than to lengthen it. We recommend measuring your space before placing an order. You can also upload explanation files in the product page's designated section.
4. What if I want variants that are not listed on the product page?
If you desire a variant not listed, such as a different number of heads, please email us with your request. Our customer service team will consult with our product department to determine feasibility and pricing. This process may take some time, so email is the best method of contact.
5.
Can I request additional customizations for the product?
You can contact us to discuss potential customizations. Significant changes may require more time and effort, akin to creating a new product. While we typically offer free customization for hanging wire lengths, other customizations are evaluated on a case-by-case basis and may incur additional costs.
6.
If I find a product online that you do not carry, can I request it?
Yes, it is possible. We regularly update our product offerings. If you find a product online that we do not currently carry, please email us with detailed information. We may be able to produce and sell it to you at a reasonable price.
7.
How is the product quality?
We are a global online store known for our high-quality products and excellent service. By eliminating traditional local shop costs, we focus our budget on product quality and customer service. We own four factories that produce high-quality products to meet global demand. Your purchase is protected by our secure payment system, refund policy, and commitment to quality.
